Premium business solutions for hospitality and beyond. We optimize your utilities, secure your funding, and streamline your payments.
Our Story
About Evergrid
At Evergrid, we combine experience and innovation to provide tailored business solutions for UK SMEs. From energy renewals to telecom and finance brokerage, our goal is to empower small and medium enterprises with transparent, cost-effective, and scalable services that drive long-term growth and stability.
We recognize that small businesses are the backbone of the UK economy. Our mission is to build lasting partnerships by offering dependable and affordable communication, utilities, payment, and finance solutions — keeping companies connected, competitive, and ready to grow.
Evergrid operates with a customer-first approach, ensuring every client benefits from fair pricing, clear communication, and proactive support. Our dedicated team manages every detail — from supplier comparisons and contract renewals to seamless onboarding — so you can focus on what truly matters: your business success.
Through our network of trusted partners, we deliver complete business support under one roof — covering energy, telecom, payment, and finance solutions. We help UK SMEs cut costs, simplify processes, and enhance operational efficiency.
Our vision is to become one of the UK’s most trusted multi-service brokerages, recognised for integrity, innovation, and measurable results. At Evergrid, we don’t just provide services — we build lasting opportunities for sustainable growth.
Utility Management
Business Energy & Water
We manage electric and gas contracts for our commercial customers. We save you up to 65% on business gas and electricity by comparing live prices from the UK's most reliable suppliers.
Stop overpaying on transaction fees. We provide cutting-edge card terminals and merchant accounts from industry leaders (Dojo, Handypay, Worldpay, Shift4).
At Evergrid Ltd, we strive to deliver the highest standard of service throughout the duration of our contract with you. However, we understand that on occasion things may not go as planned. If you are dissatisfied for any reason, we welcome your feedback and aim to resolve any issues promptly and fairly.
We treat all complaints with courtesy and respect and view them as opportunities to learn and improve. Our complaints service is impartial and free for customers to use.
Step 1 – Submitting Your Complaint
A complaint is any expression of dissatisfaction regarding the service received from Evergrid Ltd. You may submit a complaint in any of the following ways:
When submitting a complaint, please provide as much detail as possible, including:
A clear description of the issue
Any relevant dates and documentation
The outcome you are seeking
All complaints will be recorded and assigned a unique reference number for future correspondence.
Step 2 – Acknowledgement
We will acknowledge receipt of your complaint within five business days, either in writing or via email. The acknowledgment will include the name and contact details of the person handling your complaint.
Wherever possible, the complaint will be handled by someone who was not directly involved in the matter, and who has the authority to resolve the issue.
Step 3 – Investigation and Initial Response
Within two weeks of receiving your complaint, we will provide either:
A final response that addresses your concerns, or
A holding response, explaining why a resolution is not yet available and when you can expect further contact.
If we do not receive a response from you within 7 days of issuing our final response, we will assume you are satisfied with the outcome and will close the complaint.
Step 4 – Further Review
If you are not satisfied with our final response, you may request a further review. While we are happy to consider any additional information, please note that in the absence of new evidence or clear flaws in our findings, it is unlikely the outcome will change.
Step 5 – Final Resolution
We will issue a final written response no later than eight weeks from the date your complaint was first received.